[Report] The State of Hybrid Work in Professional Services

The concept of hybrid work has gathered immense interest in recent years, and professional services organizations are at the forefront of this exciting shift.

To shed light on this topic, we have meticulously prepared a comprehensive report that explores the dynamics and implications of hybrid work in this industry.

We invite you to download our report and explore the intriguing findings and insights it offers.

In this article, we provide an overview of the key discoveries highlighted in our research, enabling you to gain a deeper understanding of how hybrid work is shaping the professional services landscape.


  • Hybrid work is now the dominant preference among employees, but making it work requires clear guidelines for managers and employees.
  • Offices are changing, too. Instead of serving as traditional cubicle farms, office spaces are being transformed into collaborative hubs for team meetings and brainstorming sessions.
  • Technology plays a critical role in supporting hybrid teams. Companies need robust software solutions that enable seamless communication and collaboration between geographically dispersed colleagues. 
  • The shift toward hybrid work has also changed corporate culture. Companies must prioritize building strong connections between team members through virtual team-building activities and regular check-ins.
  • The flexibility and autonomy that hybrid work offers make it more appealing than ever for professionals to work as freelancers or contractors. The statistics also confirm this.

Employee Experience Is Key 

In the fast-paced world of professional services, collaboration has always been at the forefront. From brainstorming sessions to client meetings, face-to-face interactions have driven innovation and fostered business success.

But with the rise of hybrid work models, a significant part of that collaborative energy has been lost. Companies must now navigate this new terrain, where virtual meetings and digital communications are taking over.

The biggest challenge in doing so? Minimizing the impact on business performance and employee well-being.

After all, it's no secret that employees are the lifeblood of a company. Professional services executives attribute 76% of their company’s value directly to employees. Their expertise, creativity and commitment are what drive projects forward and keep customers happy.

But how can companies maintain a high level of employee experience when face-to-face interactions are limited? Well, you could probably start with this:

  • Understand their needs and create an environment that supports their well-being while fostering productivity.
  • Leverage technology solutions that enable seamless collaboration across remote teams, bridging the gap between physical distance and effective teamwork.
  • Access to reliable project management software and video conferencing tools that enable employees to collaborate effectively regardless of location.
  • Invest in training programs for managers to effectively lead hybrid teams. They play a critical role in nurturing a positive work culture that values flexibility while maintaining accountability.

Employee experience is of immense importance to the success of a company. Only by prioritizing it through thoughtful strategies and technological advances can companies thrive amid changing work dynamics.


Hybrid Work Dominates Employee Preferences

Hybrid work is no longer just a trend in the professional services industry, but the predominant preference of employees.

Gallup determined that only 3% of employees in professional services would prefer to work fully on-site. Instead, one-third (1/3) would rather work remotely and two-thirds (2/3) would opt for a hybrid work model.

With the flexibility to design their own work schedules, it’s no wonder that professionals are embracing the hybrid work model with open arms. This newfound autonomy contributes to higher job satisfaction and general well-being. 

This work model offers numerous benefits that resonate with employees. From avoiding stressful commutes to having greater control over their workspaces, employees feel more productive and engaged when they have the option to work remotely.

Professional Services Workers and Productivity

In the professional services industry, the shift to hybrid work arrangements has revolutionized where employees feel most productive.

Both managers and employees have embraced this new way of working in recent years, although there are slight differences in their preferences.

In general, managers recognize that productivity can be achieved both in the office and in remote locations. However, they believe that physical presence fosters stronger team dynamics.

On the other hand, employees tend to lean towards working from home. They also believe that productivity is higher when they work from home than when they are in the office.

Why Professional Services Workers Appreciate Hybrid Work

There are several aspects of hybrid work that professional service workers really value, such as:


Flexibility is a major factor. Because they can choose when and where they work, employees in this industry can better manage their workload and personal commitments. There’s less risk of burnout, too.

Goodbye, Commute Time

By being able to work remotely for part of their time, professionals can avoid long commutes and use the time saved for more valuable activities, such as spending time with family or engaging in self-care.

More Autonomy

Employees have more control over their own schedules and can organize their day in the way that best suits them. This sense of independence boosts creativity and productivity.

Improved Work-Life Balance

Hybrid working promotes a healthier balance between work and personal life. By being able to draw boundaries between personal and professional life, employees can relax and unwind outside of traditional office hours.

Higher Productivity

Finally, there is the removal of distractions commonly found in an office – impromptu meetings, constant interruptions, or ambient noise levels. By eliminating these distractions, professionals can better focus on complex projects and deep work tasks.

The State of Hybrid Work in Professional Services

Hybrid Work Is Changing the Role of the Office

The traditional office space is undergoing a significant transformation. No longer just a place for employees to gather and complete their tasks, the office now serves as a hub for collaboration and connection.

With more employees working remotely or on flexible schedules, companies are reimagining their physical workspaces. The focus is shifting towards creating spaces that foster creativity, innovation, and teamwork. 

Open floor plans with designated areas for group discussions and brainstorming sessions are becoming increasingly popular, for example.

Offices now serve as cultural centers where employees come together to build relationships and strengthen company culture. In-person interactions help nurture camaraderie among team members and create a sense of belonging, after all.

But managing this change presents a challenge for leaders, who must balance enabling remote work and flexibility with maintaining an inclusive environment.

The Lack of Hybrid Work Guidelines

While hybrid forms of work offer flexibility and autonomy, the lack of comprehensive guidelines poses a challenge when it comes to creating coherent spaces for collaboration in professional service organizations. Managers often have to guess which strategies will be the most effective.

  • Determining when and how often employees should come into the office for collaborative activities can become an issue. In fact, 38% of hybrid employees say their biggest challenge is knowing when and why to come into the office.
  • No guidelines on how collaborative spaces should be utilized can lead to confusion about their purpose and effectiveness. Are they meant solely for team meetings? Should they also serve as casual gathering areas? The absence of defined expectations can lead to misuse or underutilization of these spaces.
  • Without specific guidance on technology tools and platforms designed for collaboration, companies risk implementing solutions that do not meet their needs or integrate effectively with existing systems. This lack of clarity further hinders seamless collaboration among teams.

The Main Technology Challenges

Hybrid work can blur the lines between home and office, making it difficult for some people to disconnect from work-related tasks even after hours. In addition, the lack of face-to-face contact can lead to feelings of isolation or diminished collaboration among team members.

Managers therefore need to encourage regular communication and use technology to enable seamless communication between employees. In this way, they can reap the benefits of both worlds by providing flexibility to employees while promoting productivity through enhanced collaboration opportunities.

Reliable Internet Connectivity

To effectively support hybrid workforces, companies must invest in technologies that ensure reliable, high-speed connectivity. This means upgrading Internet infrastructure, implementing VPNs (virtual private networks) for secure remote access, or equipping employees with mobile hotspots for reliable Internet on the go.

Seamless Collaboration

Another technology challenge is ensuring seamless collaboration between team members working both in the office and remotely. Communication tools such as video conferencing software play a critical role in bridging this gap by enabling virtual meetings and discussions. However, companies need to choose platforms that are reliable, easy to use and integrate effectively with other tools.

Data Security

Data security is another major concern when it comes to supporting the hybrid workforce. With employees accessing company data from multiple locations and devices, companies need robust security measures to protect sensitive information. These can include implementing multi-factor authentication systems, encryption protocols and regular security audits.

IT Support

IT support becomes more important than ever in a hybrid work environment. Employees may encounter technical difficulties while working remotely or need assistance troubleshooting software issues. Companies should establish efficient helpdesk systems that enable quick resolution of these issues to minimize workflow disruptions.

Overall, supporting the technology needs of a hybrid workforce requires careful planning, investment in a reliable network infrastructure, effective communications tools, rigorous data security measures, and responsive IT support.

By addressing these key technology challenges, professional services organizations can create an environment that enables successful remote collaboration and maximizes productivity.


What About Company Culture?

The age of hybrid work brings new challenges and opportunities for fostering a strong cultural foundation.

In the past, office spaces served as hubs for collaboration, social interactions and team bonding. However, as flexible work becomes more prevalent, companies must find innovative ways to foster a sense of belonging and camaraderie among employees.

  • One way companies can adapt their culture is by using technology to create virtual spaces for team-building activities and informal conversations. Virtual coffee breaks or online games can help bridge the gap between remote workers and office-based employees.
  • In addition, companies must continue to emphasize open communication channels that encourage frequent feedback and idea sharing. This could include regular video conferences or dedicated chat platforms where employees feel comfortable expressing their thoughts.
  • Another important aspect is ensuring equal opportunities for all employees. Flexibility should not be limited to specific roles or individuals, but should be extended to all employees. This promotes inclusion and ensures that everyone feels valued.

Interestingly, managers are generally more likely than employees to believe that their company's culture has improved since the pandemic-induced shift to hybrid work. 

But by creating an inclusive environment with effective communication channels, virtual collaboration tools and equal opportunities for all, employees may soon see it that way, too.

A Changing Employment Landscape

The introduction of hybrid work technology and practices has undoubtedly changed the employment landscape in the professional services industry. 

With the flexibility and autonomy that comes with hybrid work, many professionals find the idea of working as a freelancer or contractor more attractive than ever.

In fact, after getting a first taste of what it's like to work flexibly, many professional services employees moved from full-time to contractor status. 

59% of them believe that the introduction of hybrid work technologies and practices has made the idea of working as a freelancer more attractive. 


As the employment landscape continues to evolve, adopting hybrid work practices is critical to remaining competitive and attracting the best talent in the industry.

For this reason, professional services organizations have embraced hybrid work practices – and our report provides a comprehensive analysis of the impact of hybrid work arrangements in the industry.

It sheds light on how companies can effectively balance remote and office workplaces and offers a dynamic approach that focuses on productivity, flexibility, and employee satisfaction.

We take an in-depth look at various aspects such as communication strategies, technology infrastructure, and team collaboration dynamics required to succeed in a hybrid work environment, and aim to provide you with valuable insights that will keep driving your business forward.

The State of Hybrid Work in Professional Services


Topics: Hybrid & remote work

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