Achieving a significant decrease in lost management time

About Jigsaw Insurance

Jigsaw Insurance is an insurance broker specializing in protecting people and what matters to them — from car and pet insurance through to breakdown cover. Their successful brands include Rescuemycar.com (breakdown recovery services), NCI Insurance (private car insurance), and 4Paws Pet Insurance (pet insurance policies). The company employs 135 people at their Harrogate, United Kingdom office.

The Challenge

As businesses adopted hybrid work post-pandemic, Jigsaw Insurance shifted operational teams to office one week monthly while business support teams set their own schedules. Department managers used Excel spreadsheets for seating arrangements and desk allocation — a time-consuming and error-prone process that caused staff dissatisfaction. They needed an office space management solution combining agility, technology, and a positive employee experience.

The Solution

YAROOMS desk booking solution manages desk reservations, meeting rooms, and parking spaces. The mobile application enables on-the-go scheduling. Features include check-in functionality for manager oversight, interactive floor maps for teamwork visibility, and external user booking capabilities for visitor management.

Results with YAROOMS

The company transitioned from manager-led to autonomous employee planning during the pandemic return-to-work strategy implementation. Workplace safety measures included capacity restrictions and physical distancing.

Jigsaw Insurance can save 1 team leader FTE worth of time — that translates to £21,000 to £23,000 per year!

Team leads maintain control and visibility through real-time capacity, occupancy stats, and comprehensive analytics covering average utilization, no-shows, and booking metrics.