1. What is the visitor blacklist and how does it work?
YAROOMS Visitor Management System allows screening visitors against your company’s blacklist on a location basis.
You can add people to the blacklist by entering their details in YAROOMS.
When someone is pre-registered (by an employee or front desk staff) or checks in using a self-service kiosk, the system automatically checks their details against the blacklist.
If there’s a match, the registration or check-in will not go through, and the assigned staff members will be notified immediately.
2. How to enable or disable the visitor blacklist
By default, the blacklist feature is turned off. To enable it:
- Go to Settings → Visitors → Select location
- Find the toggle labeled “Enable blacklist”
- Switch it on to activate visitor screening
To disable it again, simply switch the toggle off.
Once you enable visitor screening, add the emails of staff members who should be notified if a blacklisted visitor tries to register or check-in. You can add multiple email addresses by separating them with commas. The addresses don’t need to belong to YAROOMS users - you can enter any valid email.
If you leave the field empty, no notifications will be sent when a blacklist match occurs.
3. Controlling access to the blacklist
You can manage who has permission to view, edit, or override entries on the blacklist. This ensures that only authorized team members can make changes or allow exceptions.
To control access:
- Go to Settings → Manage users → Roles → Select role → Module Access
- Under Visitor Management, find the new permission: “Manage blacklist” and assign it to the role.
Only roles with this permission can:
- View or edit the blocked visitor list
- Add or remove contacts
- Override a blocked visitor match